Refund policy

At The Spoiled Tail Company, we hand-select durable essentials to completely pamper your fur babies. If an item isn't a perfect fit for your pet, we are here to make things right with our hassle-free return window.

1. The 14-Day Return Window

You have exactly 14 days from the date your package delivers to request an exchange or return. To be eligible, items must be completely unused, free of pet hair, and in their original packaging.

2. Our Simple 3-Step Return Process

• Step 1 (Contact Us): Send a quick email to our support team at thespoiledtailco@gmail.com with your Order Number and a quick photo of the item.
• Step 2 (Ship It Back): Once approved, we will provide you with our secure return warehouse address. Please note that return shipping postage is handled entirely by the buyer.
• Step 3 (Get Reimbursed): The exact second your return arrives and passes our safety inspection, we will issue a full refund straight back to your original payment card within 3-5 business days!

3. Damaged or Faulty Items

Received a broken item or a faulty charger? Do not ship it back! Email us a 5-second video clip of the issue within 48 hours of delivery, and our boutique will instantly manufacture and mail a replacement straight to your front door completely for free.