Frequently asked questions
What is the return policy?
We offer a hassle-free 14-day return window for all unused items in their original packaging! Simply reach out to our team at
thespoiledtailco@gmail.com or in the contact tab to initiate a return or exchange. Please note that return shipping postage is handled entirely by the buyer.
Are any purchases final sale?
Never! We want you and your fur baby to be 100% thrilled with your purchase. If an item arrives damaged or faulty, just email us a quick photo or video clip within 48 hours of delivery, and we will ship you a brand-new replacement completely free of charge.
When will I get my order?
We process all orders within 1-3 business days. Due to our high demand and premium curation, standard delivery safety arrives at the front door within 7-12 business days. Tracking updates will be emailed to you the exact second your package ships!
Where are your products manufactured?
The Spoiled Company partners with premium, certified pet design manufacturers globally and domestically to ensure all of our fabric, plastics, and electronics pass strict pet-safety inspections.
How much does shipping cost?
100% FREE! As part of our Grand Opening celebration, standard tracked shipping is completely free on all United States orders, with no hidden fees or minimum cart totals required at checkout.